ALPINE CAPITAL BANK PRIVACY POLICY

ONLINE AND MOBILE

Last Updated: February 15, 2024

Alpine Capital Bank is committed to respecting and protecting the privacy of its customers.

This Privacy Policy for Alpine Capital Bank (“we,” “us,” or “our”) describes how and why we might access, collect, use, and/or share (“process”) your information when you use our services, such as when you:

  • Visit our website at https://www.alpinecapitalbank.com that links to this Privacy Policy, or any website of ours that links to this Privacy Policy

  • Download and use our mobile application, or any other application of ours that links to this Privacy Policy

  • Engage with us in other related ways, including any marketing

What information do we collect? In the course of providing online and mobile banking services, we may collect the following types of personal and sensitive information:

  • Personal details (e.g., name, address, date of birth, social security number)

  • Contact information (e.g., email address, phone number)

  • Financial information (e.g., account balances, transaction history, debit card information)

  • Location data (e.g., device location for fraud prevention and enhanced security)

  • Account credentials (e.g., username, password)

  • Photos from your device for Remote Deposit Capture (RDC)/mobile deposit

How do we use and share your information? We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with the law. We do not sell or share your personal information with third parties for marketing purposes. We may share your personal information when required by law, subpoena or court order.

How do we keep your information safe? Alpine Capital Bank adheres to applicable data protection laws and regulations. We have organizational and technical processes and procedures in place to protect your personal information. Security measures may include data encryption, multi-factor authentication (MFA), user authentication, and device authentication. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100%, so users should always access the services within a secure environment.

By using our online and mobile banking services, users acknowledge and consent to the collection and use of their personal and sensitive information as outlined in this policy. We have the right to modify this policy as needed, and users are encouraged to review it regularly.

How may you contact us about this policy? If you have any questions or comments about this policy, you may email us at online@alpincapitalbank.com or contact us at Alpine Capital Bank, 680 5th Avenue, 7th Floor, New York, NY 10019 United States